AI & Automation

Reduce repetitive work and help teams find answers and complete tasks.

We design automation and AI that work inside your existing systems, with clear permissions and a person in charge of every consequential decision.

InquiryAI agentToolsSales leadCRM New requestLook up companyCompany detailsDraft for approval✓ ApprovedCreate leadRecord createdAcknowledgement sent Waiting for approval InquiryAI agentToolsSales leadCRM New requestLook up companyCompany detailsDraft for approval✓ ApprovedCreate leadRecord createdAcknowledgement sent Waiting for approval
Illustration: one agent run, step by step.

AI & Automation services

Agentic AI Solutions

AI agents that coordinate multiple steps and tools within agreed permissions.

You receive: A scoped agent, its permissions, approval rules, evaluation results and audit log.

More about Agentic AI Solutions

AI Workflow Automation

Defined workflows that run automatically, with AI handling documents, classification and drafting.

You receive: A running workflow, exception handling and documentation your team can maintain.

More about AI Workflow Automation

Data Agents & Conversational Analytics

Ask questions about business performance in plain English and get answers from approved data.

You receive: A data agent on your semantic model, with permissions and answer checks.

More about Data Agents & Conversational Analytics

Knowledge Assistants

Assistants that answer questions from approved documents such as policies, procedures and product information, with sources shown.

You receive: An assistant connected to an approved document set, with source citations and access rules.

Discuss Knowledge Assistants

CRM & Business Application Integration

Connect CRM, ERP, finance and collaboration tools so data and tasks move without re-keying.

You receive: Integrations, error handling and monitoring.

Discuss CRM & Business Application Integration

AI Readiness, Evaluation & Governance

Decide where AI is worth using, test it properly, and set rules for safe use.

You receive: Use-case assessment, evaluation results, risk register and usage guidelines.

Discuss AI Readiness, Evaluation & Governance

Automation, agents, data agents and knowledge assistants

Each solves a different problem. Wherever an example involves a consequential business action, a person approves it.

How the four kinds of AI work differ
TypeWhat it doesExampleWhere people decide
AI Workflow AutomationExecutes defined workflowsRuns the same steps every time, with AI handling reading, classifying or drafting.Supplier invoices are read, checked against rules and drafted in the finance system.A person reviews exceptions and anything that fails a rule.
Agentic AICoordinates steps and toolsPlans several steps toward a goal and uses approved tools within agreed permissions.An agent researches an inbound lead, drafts a CRM record and a reply, then asks for approval.A person approves before records are created or messages are sent.
Data AgentsAnswer questions from dataTurns plain-English questions into queries on approved business data and shows how it got the answer.“Which regions missed target last month?” answered from your Power BI semantic model.Answers inform decisions; people make them. Read-only access.
Knowledge AssistantsAnswer questions from documentsFinds answers in approved documents and links to the source.Staff ask about a policy or procedure and get the answer with the page it came from.People check the cited source for anything important.

Ways to start

Every AI & Automation engagement can start as an assessment, a focused project or ongoing support.

Assessment & Roadmap

For when you know there is a problem but not yet the right solution.

  • Interviews and system review
  • Prioritized opportunities with effort and risk
  • Recommended architecture or approach
  • A phased roadmap you can act on with or without us
Discuss an assessment

Ongoing Support & Optimization

For keeping what we built reliable and improving it over time.

  • Monitoring and issue resolution
  • Response times set out in your service-level agreement (SLA)
  • Regular improvement backlog
  • Periodic performance reviews
Discuss ongoing support

We price each engagement after the discovery call, based on agreed scope. Software licenses, cloud consumption and advertising spend are billed by those providers directly and are separate from our fees.

Technologies We Work With

We recommend tools based on your existing systems, skills and licensing.

Data platforms

Microsoft Fabric, Azure Data Factory, Azure Synapse Analytics, Azure SQL, Databricks, Snowflake

Analytics and BI

Power BI, semantic models, DAX, Power Query, Excel

AI and automation

Azure OpenAI, Azure AI Foundry, Azure AI Search, Power Automate, Copilot Studio, Python

Applications and CRM

Dynamics 365, Salesforce, HubSpot, Microsoft 365, SharePoint, APIs and webhooks

Web and marketing

Modern web frameworks, Google Analytics 4, Google Ads, LinkedIn Ads, Search Console

Engineering practice

Git, CI/CD pipelines, infrastructure as code, automated testing, monitoring

TriAxiom Tech is an independent consulting and implementation provider. Product names are trademarks of their owners and are listed to describe the technologies we work with. We do not hold partner status with these vendors.